FAQ

Frequently Asked Questions

Have a question? We’ve got answers! Check out the most frequently asked questions about Carup’s products, policies, and services below. If you don’t find the answer you're looking for, feel free to reach out to us!

1. How do I place an order?

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You will be asked to provide shipping and payment details to complete your purchase.

2. Can I change or cancel my order after it’s placed?

If your order hasn’t been processed or shipped yet, you can contact us immediately to modify or cancel it. Once your order is shipped, we are unable to make changes. For more details, please refer to our Cancellation & Modification Policy.

3. How can I track my order?

You can track your order by entering your order number in the Order Tracking section on our website. You’ll receive real-time updates on the status of your shipment.

4. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment methods available at checkout.

5. What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase. The product must be unused and in its original packaging. For more details, please refer to our Refund & Returns Policy.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination. For more information, please visit our Shipping Policy.

7. How can I contact customer support?

If you have any questions or need assistance, please contact our customer support team at support@carupgrade.shop or call us at +1 7072091331.

8. Can I modify my shipping address after placing an order?

If your order has not been shipped yet, please contact us immediately to update your shipping address. Once the order is shipped, we cannot make changes to the address.

9. How do I become a Carup ambassador or join the referral program?

We’d love to have you as a Carup ambassador! To join our Referral Program, simply sign up for an account and you’ll receive a unique referral link. Share your link with friends and family and start earning rewards. For more details, check out our Referral Program.