Shipping Policy

At Carup, we want to ensure that your orders are delivered to you as quickly and safely as possible. Please review our Shipping Policy below to understand our shipping process and options.

1. Shipping Locations

We currently ship to the following locations:

• United States
• Vietnam
• Other international locations may be available. Please contact us for more details.

2. Processing Time

All orders are processed within 1-2 business days, excluding weekends and holidays. Once your order is processed, you will receive a shipping confirmation email with tracking details.

3. Shipping Methods

We currently offer the following shipping method:

• Standard Shipping: Delivery time of 5-7 business days within the U.S. and Vietnam.

4. Shipping Costs

We offer free shipping on all orders, regardless of destination or order value.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order on our website or the shipping carrier’s website for real-time updates.

6. Shipping Delays

While we strive to ensure timely delivery, shipping times may vary due to unforeseen circumstances such as weather conditions or customs delays. If your order is delayed, please contact us for assistance.

7. Address Accuracy

Please ensure that your shipping address is correct when placing an order. We are not responsible for any delays or lost items due to incorrect shipping information. If you need to modify your address, please contact us immediately after placing your order.

8. Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will investigate the issue and offer a replacement or refund as appropriate.

9. Contact Us

If you have any questions regarding our Shipping Policy or need further assistance, please reach out to our customer service team:

Email: support@carupgrade.shop