Refund & Returns Policy

At Carup, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help. Please read our Refund & Returns Policy below.

1. Returns

We accept returns within 30 days of purchase. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (order number or receipt) must be provided.

2. Refunds

Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original payment method within 5-7 business days.

3. Exchange Policy

If you prefer to exchange your item for a different color, size, or style, we are happy to assist. Please contact us within 30 days of receiving your order to initiate the exchange process. Exchanges are subject to product availability.

4. Non-Refundable Items

Some items are non-returnable and non-refundable. These include:

• Gift cards
• Sale items or items marked as "final sale"

5. How to Return an Item

To return an item, please follow these steps:

• Contact our customer service team at support@carupgrade.shop to initiate the return.
• Ensure the item meets the return criteria listed above.
• Ship the item back to us using a trackable shipping method to ensure it is safely returned.

6. Shipping Costs

Shipping costs for returns or exchanges are the responsibility of the customer, except in the case of damaged or defective products. We recommend using a shipping service that provides tracking information to ensure the returned item reaches us safely.

7. Contact Us

If you have any questions about our Refund & Returns Policy or need further assistance, please contact us at:

Email: support@carupgrade.shop